Latest J.D. Power And Associates Study Ranks Verizon Wireless Highest In Customer Care

BASKING RIDGE, N.J. – July 28, 2011 –

Verizon Wireless, provider of the nation’s largest and most reliable 3G network and the fastest, most advanced 4G LTE network in the world, has been ranked highest in customer care among the major national wireless phone service providers in J.D. Power and Associates’ 2011 Wireless Customer Care Performance StudySM– Volume 2, released today.

Verizon Wireless received a score of 770, which led the segment and was above the industry average.  The study was based on feedback gathered from wireless customers of the four major U.S. providers by J.D. Power and Associates in the first six months of 2011.

“Our goal at Verizon Wireless has consistently been to offer an outstanding customer experience, and our standing in this latest survey is yet one more signal that our customers vote us the best wireless company in the U.S.,” said John Stratton, executive vice president and chief operating officer of Verizon Wireless.  “We will continue to work hard to ensure that our customers can count on the best network; the best service, and the best lineup of smartphones, tablets and other innovative and reliable wireless devices from the best wireless company: Verizon Wireless.”

Verizon Wireless offers customers many reasons to choose and stay with the company. Verizon Wireless operates the nation’s largest and most reliable wireless voice and 3G data network and the fastest, most advanced 4G LTE network in the world, and offers quality products and services backed by its award-winning customer service.  For more information about Verizon Wireless, visit www.verizonwireless.com.

The company’s “most reliable network” claim is based on network studies performed by test men and test women who conduct more than 3.5 million voice call attempts and more than 19 million data tests annually on Verizon Wireless’ and other national wireless carriers’ networks while traveling more than 1 million miles in specially equipped, company-owned quality test vehicles.  For more information about Verizon Wireless testing, go to: http://aboutus.vzw.com/bestnetwork/reliability.html.

About Verizon Wireless
Verizon Wireless operates the nation’s fastest, most advanced 4G network and largest, most reliable 3G network. The company serves 106.3 million total wireless connections, including 89.7 million retail customers.  Headquartered in Basking Ridge, N.J., with 83,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE, NASDAQ: VZ) and Vodafone (LSE, NASDAQ: VOD).  For more information, visit www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.

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Research In Motion succumbs to shareholder pressure; agrees to ‘study’ half-CEO roles

Friday, July 1, 2011 · 9:37 am · 10 Comments

“Research In Motion succumbed to rising shareholder pressure on Thursday, agreeing to study a split of its co-chair and co-chief executive roles and dodging a showdown at its annual meeting,” Alastair Sharp reports for Reuters.

MacDailyNews Take: Who’d they get for that job, Jack Horner?

Sharp reports, “The two roles have been shared by Jim Balsillie and co-founder Mike Lazaridis since December, to the dismay of investors watching the Canadian BlackBerry maker struggle to compete against Apple and Google. RIM said in a statement it would establish a committee of independent directors to study the executive and board roles, and make recommendations for a revised corporate structure.”

MacDailyNews Take: Oh, sorry, plural: palaeontologists.

Sharp reports, “RIM’s committee must make its report public by January 31, 2012 and the board will have 30 days to respond.”

Read more in the full article here.

MacDailyNews Take: This smacks of a government “solution.” Whenever a problem is too difficult to address, call for a “study” by “experts” with results to be presented months or years off. Then, hope everyone forgets about it or gets distracted by the next crisis.

Delay and hope it goes away; all expenses paid.

In this case, however, RIM shareholders – poor bastages – likely won’t forget about it, not with their money in play. All this bullshit “study” will do is hasten DCW RIM’s demise as the dysfunctional duo will now survive for longer than they likely would have otherwise. RIM just guaranteed itself at least 7 more months of stagnation under ossified “management.” By that time – an eternity in tech time – and likely after iPhone 5 and iPad 3 (or close to it) debut, the walking carcass of Waterloo won’t even be able to crawl.

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